Research on ‘outstanding performers’ demonstrates that emotional intelligence is twice as important as technical or intellectual skills. Increasing competencies in perception, understanding, and our ability to act on that information helps us connect meaningfully with those around us. This course covers self-awareness (being aware of our feelings, thoughts and beliefs), self-management (self-control, adaptability, motivation), social awareness (perceptions, listening, empathy), relationship-management (rapport, impact, influence, and dealing with change).