May 6, 2022

Unpicking the Plan – with Celia Champion

Series 2: The how to getting employee experience right.

This episode is a little bit different! Celia invited me to join her to talk about planning for positive employee experience within a clinic setting. It made complete sense to share this conversation on Beyond the Water Cooler as we cover so many aspects that I talk about each week.

There are a number of different strands that we explore, including:

How leaders can enhance the team experience, at an individual, team and whole-organisation level
Unpicking the behaviours necessary for people to feel safe to engage in the team experience; actions speak louder than words
The ‘why’ of our role, recognition of our value, connection, belonging,
The need for positive conflict vs we’re too nice for feedback
How to introduce a new culture or initiatives and keep the enthusiasm alive
Looking for specific opportunities and overcoming challenges
Listening to your gut
Clarifying your role; your team vs service delivery
The expert vs the manager; challenging hierarchical models
How to position the business in the recruitment drive to attract the best team members
Changing the recruitment focus and communicating real employ experience

More about Celia:

Celia Champion is the owner of Painless Practice. Celia specialises in supporting health practitioners on the non-clinical, business side of their practice. Whether you want to grow your practice, plan your exit strategy, get a better work life balance or manage your practice and team more efficiently and more successfully, Painless Practice are able to help. Celia and her team are passionate about seeing practitioners enjoying their work and achieving their vision. Celia co-authored ‘Seven Pillars of a Painless Practice and is a leading keynote speaker in her field.