Rethinking Skills Gaps
Getting under the surface of capability challenges in today’s workplaces
Why We Need to Rethink Skills Gaps
There’s a lot of noise right now about “skills gaps”, but in every conversation I have with leaders and teams, it’s clear these gaps aren’t just about missing technical know-how. If we continue treating this issue as a hiring problem, we’ll never get beyond short-term firefighting.
Ask yourself: are we stepping back to understand why these gaps exist? Or are we locked into plugging holes, one by one, without pausing to review the bigger picture?
The Trouble with the Quick Fix
Recruitment is expensive – not just in terms of money, but the time and emotional energy we put into bringing someone aboard. I’ve seen countless examples where people are recruited to “fill” a gap, only for the root cause to persist: poor communication, clunky systems, lack of knowledge sharing, or a work culture that doesn’t encourage growth.
Start by asking: Where are things actually working well? Often, the answer will point towards a strong manager focusing on development, a department with effective communication habits, or a system designed for clarity and learning. If we only focus on the surface-level solution, we risk missing out on understanding (and replicating) these moments of excellence.
It All Starts With Leadership and Culture
One of the biggest things that gets missed is the importance of management itself. Too many people step into management roles by accident – they’re good at their jobs, so suddenly they’re responsible for others. That rarely prepares people for the reality of enabling a team to thrive.
I hear a lot about management not feeling aspirational. Recent studies show that over half the workforce would rather avoid being a manager, seeing it as more of a headache than an opportunity. Why? Because we’ve framed the job as being the person who supposedly knows it all, solves every issue, and juggles priorities endlessly.
But the real value in management comes from coaching, mentoring, and creating an environment where others can grow and perform with greater confidence. The question for any manager should become: What happens when I’m not here? If a team operates well, makes sound decisions, and feels empowered in your absence, that’s a sign the culture is healthy – not that you’re redundant.
Capability Is Bigger Than Your Organisation
We often forget that no business works in a vacuum. There are education systems, industry bodies, and economic drivers all interwoven with our ability to both attract and develop the people we need.
To be frank: there’s a disconnect between government targets, what’s taught in education, and what employers require. The forestry and environmental sector is a prime example – huge targets for tree planting, but unless that message filters down to schools and sparks an interest in young people, we won’t see enough talent for years to come.
True long-term capability requires collaboration across every level. It means going beyond filling roles and thinking about how we encourage interest and build potential right from childhood onwards.
Interest, Inclusion, and Mindset Matter
Skills are teachable, but curiosity and character matter more. Organisations that prioritise a people-first approach to recruitment see the value in hiring for attitude, self-awareness, and willingness to learn – and then providing the space for technical skills to be built.
Diversity and inclusion aren’t buzzwords: designing workplaces that work for different ways of thinking and being levels the field for everyone, not just those who might need “extra help”. Clarity, feedback, open dialogue, and making sure all voices are heard – especially from less represented groups – is where cultures genuinely thrive.
If you want to stop firefighting and start building a workplace where people perform at their best and want to stick around, let’s talk about what’s really going on in your organisation.
And to hear from someone who has really thought about and planned how to sustainably rethink skills-gaps in her organisation, listen to Charlotte Harris share her experience.